Frequently Asked Questions

Q. What if I receive a bill and I have insurance?
A. Bills are sent to patients after service has been rendered and monthly until the account balance is zero. If you receive a bill and are not sure if we have accurate billing information, please call the business office at (260)668-1000 Ext 3300 as soon as you receive your first bill to verify your insurance information with us.

Listed is some of the information we need for proper billing of Medicare, Medicaid and private insurance:
  • The patient and responsible party's complete name
  • The patient and responsible party's date of birth
  • The patient and responsible party's complete address
  • The patient's insurance company's name
  • The patient's insurance company's complete address
  • The insurance policy number, Medicare or Medicaid number
  • The insurance group number (for private insurance)

Remember, we cannot bill appropriately without your help. Assuring accurate information for billing, ensures timely reimbursement from your insurance.

Q. What if I can't pay my bill?
A. We understand that you may not have insurance or may have difficulty paying all or part of your bill. The worst thing you can do is ignore it. Ignoring ambulance bills can cause your account to go to a collection agency and harm your future credit. We will try to help you find a solution, but we can't help if you don't call us. We may require that you complete a financial questionnaire to demonstrate a financial hardship or we may have you set up a monthly payment plan.

If you have any questions regarding your bill, please call our billing department at (260)668-1000 Ext 3300.